Responsible Gaming
Gaming Should Be Entertainment
At Surge Casino, we believe gambling should only ever be enjoyed as a form of entertainment. It should never be viewed as a way to earn money, pay bills, or solve financial problems. If you find yourself gambling beyond your means or experiencing distress related to gambling, please seek help immediately.
Age Verification
Surge Casino is strictly for adults only. You must be at least 18 years of age (or the legal gambling age in your state or territory) to use our services in Australia.
We are committed to preventing underage gambling and take our responsibilities seriously. If you are under the legal age, please do not attempt to register or gamble on our platform.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. Please review the following checklist. If you recognise any of these signs in yourself or someone you know, seek help immediately:
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the extent of your gambling
- Gambling with money needed for essentials (rent, food, bills)
- Experiencing mood swings related to gambling wins or losses
- Neglecting work, family, or social commitments to gamble
- Borrowing money to fund gambling activities
- Feeling anxious, irritable, or restless when not gambling
- Increasing the amount wagered to achieve the same level of excitement
- Failed attempts to stop or reduce gambling
- Using gambling to escape personal problems or negative emotions
Self-Help Tools & Controls
Surge Casino provides several responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose during a gaming session
- Reality Checks: Receive pop-up reminders during play sessions to help you keep track of time and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account for a period you choose
- Account Closure: Close your account entirely if you wish to stop gambling
To access these tools, log into your Surge Casino account and visit the Responsible Gaming section, or contact our support team for assistance.
Support Organizations & Help Services
If you or someone you know needs help with problem gambling, the following organisations offer free, confidential support:
Australia (Primary Resource)
- Gambling Help Online: www.gamblinghelponline.org.au — Free counselling and support services for Australians affected by problem gambling
International Resources
- GamCare (UK): www.gamcare.org.uk — Free support and advice for problem gamblers
- GamStop (UK): www.gamstop.co.uk — National self-exclusion scheme
- Responsible Gambling Council (Canada): www.responsiblegambling.org — Information and support resources
- National Council on Problem Gambling (USA): www.ncpgambling.org — Helpline and support services
If You Need Help
Reach out today — help is available and confidential. If you're experiencing problems with gambling, don't suffer in silence. Contact one of the support organisations listed above or speak with a trusted friend or family member.
Your wellbeing is important to us. Surge Casino is committed to providing a safe and responsible gaming environment. If you have any questions about our responsible gaming policies, please contact our support team at blaisecurran.com.